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Shipping Information

Shipping Method Printing + Shipping Arrival Date Cost
Collect in Store Collect in Store 10 working days (Photo Books, Albums, Canvas Printing, Wall Decor)
3 working days (Photo Gifts, Prints)
Economy Economy 10 working days (Photo Books, Albums, Canvas Printing, Wall Decor)
3 working days (Photo Gifts, Prints)
The estimated ranges are not guaranteed. We will do our best to meet these estimates but production levels, seasonal variances and shipping services could result in additional shipping time. Free for orders over R600
Priority Priority
*only available for delivery addresses in a major cities
4-7 working days If you need to guarantee delivery by certain date, we recommend upgrading to Priority (when available). R 450

Terms and Conditions
Printing and shipping times are quoted from receipt of payment and all the order information.
Priority service is only available on quantities up to 10 and is charged per shopping cart.
Priority service is available for all products except any of our USB products.
Major cities are defined as Pretoria, Johannesburg, Durban, Bloemfontein, Port Elizabeth and Cape Town.
Please note that free shipping only applies to Designer Pro Portfolio orders.

What happens if my order is under R600? You do not qualify for free shipping, so we suggest you add something to the shopping cart. Alternatively, you will be charged R 120 for door-to door delivery.

How do I make changes to my shipping instructions? You have to send us an email, unfortunately, to avoid confusion, we cannot accept telephonic instructions.

What does it cost to make changes to my shipping instructions? Changes to shipping instructions will be charged an administration fee of R250 over and above the courier costs if any.

How long does it take for an order to be delivered to me? After production, delivery to your doorstep, can take anywhere from 2 to 3 working days. However, during peak seasons please allow for up to 5 working days.

What happens if I am not at home to receive the order? The courier will contact you up to 3 times, if you are unavailable and they cannot make delivery, the order will be returned to ProLAB. We will contact you for delivery arrangements which will be for your cost.

Can I track my order delivery progress with the courier? Yes, your waybill number has been sent to you by ProLAB via SMS and email. Please use this number to track your order with the following links below:

Door-to door > click here

Which countries are considered international? All countries outside South African borders.

If I am from a country outside of South Africa do I have to pay import duty? Import Duties apply to customers who reside in another country receiving orders from ProLAB. Depending on your country and the products ordered import duties range from 10 % or more than 40 %. Please check with the relevant authorities or any international shipping company.

Do you allow third party courier services? Unfortunately, not, Q-Photo does not allow any other courier companies for shipping and work exclusively through our preferred provider(s) to bring you the best service.