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Privacy Policy

Privacy Statement

ProLAB is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the ProLAB Web site and governs data collection and usage. By using the ProLAB website, you consent to the data practices described in this statement.

Collection of your Personal Information

ProLAB collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. ProLAB also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by ProLAB. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by ProLAB for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the ProLAB Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through ProLAB public message boards, this information may be collected and used by others. Note: ProLAB does not read any of your private online communications.

ProLAB encourages you to review the privacy statements of Web sites you choose to link to from ProLAB so that you can understand how those Web sites collect, use and share your information. ProLAB is not responsible for the privacy statements or other content on Web sites outside of the ProLAB and ProLAB family of Web sites.

Use of your Personal Information

ProLAB collects and uses your personal information to operate the ProLAB Web site and deliver the services you have requested. ProLAB also uses your personally identifiable information to inform you of other products or services available from ProLAB and its affiliates. ProLAB may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

ProLAB does not sell, rent or lease its customer lists to third parties. ProLAB may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, ProLAB may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to ProLAB, and they are required to maintain the confidentiality of your information.

ProLAB does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

ProLAB keeps track of the Web sites and pages our customers visit within ProLAB, in order to determine what ProLAB services are the most popular. This data is used to deliver customized content and advertising within ProLAB to customers whose behavior indicates that they are interested in a particular subject area.

ProLAB Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ProLAB or the site; (b) protect and defend the rights or property of ProLAB; and, (c) act under exigent circumstances to protect the personal safety of users of ProLAB, or the public.

Use of Cookies

The ProLAB Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize ProLAB pages, or register with ProLAB site or services, a cookie helps ProLAB to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same ProLAB Web site, the information you previously provided can be retrieved, so you can easily use the ProLAB features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the ProLAB services or Web sites you visit.

Security of your Personal Information

ProLAB secures your personal information from unauthorized access, use or disclosure. ProLAB secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

ProLAB will occasionally update this Statement of Privacy to reflect company and customer feedback. ProLAB encourages you to periodically review this Statement to be informed of how ProLAB is protecting your information.

Contact Information

ProLAB welcomes your comments regarding this Statement of Privacy. If you believe that ProLAB has not adhered to this Statement, please contact ProLAB at We will use commercially reasonable efforts to promptly determine and remedy the problem.

Consent for Processing Personal Information

Consent for Processing Personal Information I understand that Prolab requires certain Personal Information to be able to process my/our orders and consent to Prolab processing and sharing this with third parties, where and only where this is necessary. Such third parties may include Aramex etc. Prolab undertakes to only use Personal Information in accordance with the POPI Act.