Kindly update your version of our ordering software in order to enjoy optimal functionality. Contact client care to confirm the latest version. Please check for updates every time you open the software. Only download the products that you intend to use, downloading all products will slow down your system.
Kindly to not share voucher codes with third parties.
The voucher code must be entered into the payment gateway in order to be validated, should you forget to use the voucher code Prolab will not refund the discount.
3-The Shopping Cart function:
When smaller duplicates are sent separately from the main album we incur administration costs which make the free give-away or discount impossible to sustain. Please use the shopping cart function to send multiple items collectively as one order.
4-Shipping & Delivery:
> Delivery of multiple orders:
If you want orders delivered together please use the shopping cart function – this is only available on the desktop version of our software which you can download for free from our website.
We cannot group orders via email – delivery costs are calculated per individual order placed in the software.
Remember the item with the longest turn-around time will determine when your order is shipped.
> Shipping address:
The information that is entered in our ordering software under shipping address is where we will send the order.
> Change of address:
Please email us within 48 hours before the shipping date.
We cannot accept last minute changes to shipping addresses or telephonic instructions.
> Delivery to your client:
Simply change the shipping address of the particular order in the software – that is where we will send the order.
Remember to change it back to your address again for future orders.
If you do not want the invoice included in the order kindly instruct to this effect under the section called “special instructions” in our ordering software. Please do not email us this instruction.
> Third Party Couriers:
Prolab do not allow you to send your own courier to collect from us.
We care about your order as much as you do, so we would like to send it to you with people that we trust and who we know will take great care.
Our couriers guarantee service and we are able to track and manage your order delivery.