Prolab Conditions of Service

1-Software Updates:

Kindly update your version of our ordering software in order to enjoy optimal functionality. Contact client care to confirm the latest version. Please check for updates every time you open the software. Only download the products that you intend to use, downloading all products will slow down your system.

2-Voucher Codes:

Kindly to not share voucher codes with third parties.

The voucher code must be entered into the payment gateway in order to be validated, should you forget to use the voucher code Prolab  will not refund the discount.

3-The Shopping Cart function:

When smaller duplicates are sent separately from the main album we incur administration costs which make the free give-away or discount impossible to sustain. Please use the shopping cart function to send multiple items collectively as one order.

4-Shipping & Delivery:

> Delivery of multiple orders:

If you want orders delivered together please use the shopping cart function – this is only available on the desktop version of our software which you can download for free from our website.

We cannot group orders via email – delivery costs are calculated per individual order placed in the software.

Remember the item with the longest turn-around time will determine when your order is shipped.

> Shipping address:

The information that is entered in our ordering software under shipping address is where we will send the order.

> Change of address:

Please email us within 48 hours before the shipping date.

We cannot accept last minute changes to shipping addresses or telephonic instructions.

> Delivery to your client:

Simply change the shipping address of the particular order in the software – that is where we will send the order.

Remember to change it back to your address again for future orders.

If you do not want the invoice included in the order kindly instruct to this effect under the section called “special instructions” in our ordering software. Please do not email us this instruction.

> Third Party Couriers:

Prolab do not allow you to send your own courier to collect from us.

We care about your order as much as you do, so we would like to send it to you with people that we trust and who we know will take great care.

Our couriers guarantee service and we are able to track and manage your order delivery.

RETURNS POLICY

ProLab is committed to client satisfaction and stands behind the quality of every product we make with a 100% Guarantee against any actual defects in manufacturing or workmanship. However, we cannot accept responsibility for client-created errors beyond our control, such as mishandling the products, mistakes in typing, grammar, design, image resolution, image quality or errors in user-selected options like product type, size, and printing and paper options.

Please preview your project carefully and fix any errors prior to ordering.

Our Returns policy:

If you are unhappy with the quality of your merchandise, please contact us within 24 hours of receiving your order to discuss your concern with one of our friendly client service representatives.

Prolab will only provide a refund or a replacement of merchandise due to a manufacturing defect that was caused by Prolab.

You are required to return the defective product with the original invoice for our inspection prior to any refund being processed.

Because these are custom products created by you, Prolab is not able to provide refunds or replacement of merchandise with user-generated defects such as typos, misspellings, design or layout errors, poor image quality, low image resolution, mistakes in selecting product size, product type, paper selection, or printing options or failure to remember or use vouchers.

Client initiated product damage:

Prolab also does not provide refunds or replacement for damage to products caused by normal wear-and-tear, unusual handling, or usage, or treatment.

Print color variations:

Please be aware that although Prolab uses sophisticated digital presses and color calibration techniques, slight color variations may occur book-to-book or from the colors of your computer screen. These slight color variations are normal and will not be refunded. To get a refund or replacement of merchandise please note that you are required to return the defective product for inspection and investigation. 

Designer Album Sale:

Terms and Conditions

Offer valid on Designer Album range Absolute and Dreamcatcher and on Elite Litho range Heritage and Paragon. Discount will apply to the whole album includes to cover and pages.   Excludes all other album accessories (Boxes,embossing,engraving etc).  Order must be placed using the latest version of Designer Pro Portfolio software. Please ensure that your software is updated with the latest version and products as the voucher will not work on the older versions and products of the Designer Pro Portfolio Software. No email or DropBox orders will qualify for this promotion. This offer cannot be used in conjunction with other offers. This offer is valid until 31 August 2017. If you would like multiple orders to be delivered together you must make use of the shopping cart (Desktop Software Only). Email instructions to this effect will not be accepted. Free delivery nationwide to selected PostNets for orders over R100  , online orders only. Standard ProLAB Terms and Conditions apply. Visit www.prolab.co.za for more. E&EO

Spend More Save More:

Terms and Conditions

The offer is valid until 31 October 2017. This offer excludes all USB products.  Orders must be placed using the latest version of Designer Pro Portfolio software. Please ensure that your software is updated with the latest version and products as the voucher will not work on the older versions and products of the Designer Pro Portfolio Software. This offer cannot be used in conjunction with any other promotional offers. No email or DropBox orders will qualify for this promotion. If you would like multiple orders to be delivered together you must make use of the shopping cart (Desktop Software Only). Email instructions to this effect will not be accepted. Free delivery nationwide to selected PostNets for orders over R100  , online orders only. Standard ProLAB Terms and Conditions apply. Visit www.prolab.co.za for more. E&EO

Folios and Folio Books:

Terms and Conditions

The offer is valid until 31 August 2017.  This offer is valid on all folios and Folio books.  Orders must be placed using the latest version of Designer Pro Portfolio software. Please ensure that your software is updated with the latest version and products as the voucher will not work on the older versions and products of the Designer Pro Portfolio Software. This offer cannot be used in conjunction with any other promotional offers. No email or DropBox orders will qualify for this promotion. If you would like multiple orders to be delivered together you must make use of the shopping cart (Desktop Software Only). Email instructions to this effect will not be accepted. Free delivery nationwide to selected PostNets for orders over R100  , online orders only. Standard ProLAB Terms and Conditions apply. Visit www.prolab.co.za for more. E&EO