Frequently asked questions

We are located in the Parkview Centre, Co Netcare and Garsfontein Road, Moreleta Park, Pretoria (above Woolworths). We operate from a 1600 sqm printing facility.

Prices include printing and binding. Shipping is quoted separately.

Yes, you can order all your sample products in one shopping cart, once a year and get 50% discount (excluding USB products, Bus/cards & Flyers). Orders must be placed online using the voucher code i.e. SAMPLE2019 to qualify for the discount.

We also provide free test prints, year-round and you can order a Sample Box via the DPP software with swatches of all the covers and also paper samples.

We ship to anywhere is South Africa using Aramex – click here for our shipping policy.

7 working days excluding shipping. Shipping is an additional 3 working days, depending on the area. (Delivery is achieved within 48 -72 hours to main centres, depending on the destination. Secondary Centre: Delivery is achieved within 1 – 3 working days, depending on the destination). Production time only commences the day after order was placed, excluding weekends & public holidays.

sRGB is the best color profile for photographic printing. We recommend that you order our free screen calibration and do test prints for perfect results. – click here for screen calibration info

Yes, we offer professional colour correction at affordable pricing – When ordering photographic prints only. You need to select the colour correction option when choosing paper type.

You can order via our desktop software, available for free under the downloads section of our website.

No orders will be accepted via Dropbox / WeTransfer

You can download all pricelists from the website; however, you are required to register with us via our website in order to receive access to pricing and specials. Your registration will take two business days to process and approve. Our products are only available to professional photographers.

On the homepage of the website – click on register and fill in the form. You will need to have a Website / Business Facebook page or Instagram account, which we will check to verify if you are a photographer. Once you have been approved you will receive a confirmation email and info pack to get you started.

All payment is made exclusively online with either Credit Card (Master card, Visa or American Express) or EFT via our payment gateway.

Only if your order is above $ 800

Keep it in the box and avoid contact with sunlight and liquids. You can clean it with a slightly damp cloth. Click here for care instructions

Changes will only be made if we have been notified within 1 business hour 

Yes, as long as your order hasn’t been processed.

Prolab offers a lifetime warranty as long as the Album is correctly cared for and not mishandled.

Our servers clear all ordered files after 3 months.

No, we work on a strict file with payment order system. All orders placed will only be printed once payment and the files have been received

No, we are specialists in the printing industry, and unfortunately do not have the human resources available to offer professional editing services. Due to the sheer volume of products that we produce, a service like this would require a dedicated team of graphic designers that would not only lengthen the production lead time, but also substantially increase the cost of our products, which we try to keep as low as possible in order to offer affordable products to everyone.

Software Questions

Yes, you can, but only within the product range and ratio you have chosen; if the project was created using version 3 (v2018r3) or later of our Software. Simply click on “Change Product” and choose from the selection available and click “Change”. Please note that the ‘Change’ option does not work with projects created in earlier versions of our software and you cannot change to another product i.e. Leather to Personalised etc.

Yes, 20 pages or 10 Spreads: All our Photobooks and Designer Albums start with the minimum required number of pages. You will be able to add additional pages, but you won’t be able to create fewer pages than the minimum number of pages.

It is free software that facilitates our creative publishing services, turning your photos, journals, business plans, proposals, recipes, portfolios, or any other content into a bookstore-quality book. This software allows you to simply drag and drop pictures and to place text into professionally-designed templates, with easy-to-use design effects, backgrounds, page styles, and colour palettes to customize your own book. A wide variety of book sizes, as well as cover materials, are available for you.

Yes, it is 100% free to use! Just download the software and begin creating your books/albums and products. You don’t pay until you’ve completed and saved your book/album and are ready to upload. You can create test projects and find the right product to suit your requirements.

Your book is stored on your computer. This allows you to work on your book even if you’re offline, and it makes creating your book a lot faster than if you were building it online. We receive the encrypted order files of your book once you click ‘Order’ to submit and upload your book for printing. But you’ll still retain the original project on your computer so that you can edit, share, or order it again. However, if you move the photo folder or individual photo files, the software won’t be able to reference their location so it’s best not to move or modify these files after starting. You will receive a ‘missing images’ error if you move your photos.

In the pop-up box, select find pictures; you will then be able to see the images that are missing. Click once on an image to select it, the original location will be shown at the bottom of the box. Click on update to link to the new location. If more than one image is found in that same location the software will automatically link them. Please make sure to re-link all images before clicking on continue.

The minimum system requirements to use our software are:
-Mac OSX 10.9 or higher; Windows 8/10 at or above a 2.66 GHz processor
-2 GB RAM
-5 GB free hard disk space (at all times)
-An active internet connection
We recommend a fast-broadband / ADSL / Fibre connection. When uploading your project to our servers we recommend against a wireless or satellite connection as these connection types can cause uploading issues and a delay in delivery time.

Yes, our software is 100% compatible with Mac operating systems. Please ensure to check the specifications on the software disc or download page for the Mac systems supported by the different versions of the software.

Our software has been tested and works on Windows 8 and Windows 10 Operating Systems.
There’s evidence that the editor works on older versions of Windows (such as XP, 98, 2000, ME, NT etc..), however we only performed proper testing on Windows 8/10 and therefore we only offer support for these 2 versions of Windows.

When using the software to create your projects, you won’t require an internet connection. After completing your project, you will require an active internet connection to complete the online order process, to upload your order to our server. If you choose to save your order to disc for in-store completion it is not required.

The internet connection will also allow/enable you to check for the most recent updates on the software, which is a very important component when using our software.

When opening the software, it will automatically check for updates if you are connected to the internet. A pop-up box will appear and you will be able to select which products you wish to update. If you are not connected you will receive an error message. You can also check manually by clicking on the ‘check for updates’ button (bottom left corner) on the menu page of the software (when selecting a product).  If a product shows an exclamation mark, there is an update available for that specific product or range. You will be prompted to update before opening that product.